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We hope you love every piece from Saltdoll. But if something isn't quite right, we're here to help — here's how returns, exchanges, and refunds work.

Return windows

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a full refund, for any reason. This applies to both South Korea (domestic) and United States/international orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Returns that do not meet these conditions may be refused, or may be sent back to you at your expense, and may be eligible for a partial refund only, at our discretion.

To start a return, you can contact us at contact@saltdollstore.com. Once reviewed, we will provide you with the correct return address and instructions based on your location — please do not send items back before requesting a return.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@saltdollstore.com.

Order cancellations

You may request to cancel or modify your order at no charge any time before it has been processed for shipment. Once an order has entered processing or has shipped, it can no longer be cancelled, and you will need to follow the return process outlined above once you receive it.

To request a cancellation, contact us as soon as possible at contact@saltdollstore.com with your order number. We will make every reasonable effort to accommodate your request, but cannot guarantee cancellation once an order has entered fulfillment.

Notice for customers in South Korea

In accordance with the Act on Consumer Protection in Electronic Commerce of the Republic of Korea, customers receiving domestic (Korea) shipments have the legal right to withdraw their order (청약철회) within 7 days of receipt, for any reason and without justification. We voluntarily extend this window to 14 days as stated above.

Damages and issues

Please inspect your order upon reception and contact us within 7 days of receipt if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the issue (and the packaging, if damaged in transit) when you contact us, as this helps us process your claim quickly. Claims submitted after 7 days of receipt may not be eligible. This applies regardless of your location and is not subject to the return windows above.

Return shipping costs

Defective, damaged, or incorrect items: If your item arrives defective, damaged, or is the wrong item, we will cover the full cost of return shipping and provide a prepaid return label, regardless of your location, and you will receive a full refund or replacement.

Change of mind — South Korea and international orders: You are responsible for arranging and paying for return shipping to the address we provide once your return is approved. We recommend using a trackable and insured shipping method — we are not responsible for items lost or damaged in transit back to us, and a refund cannot be issued if we do not receive the returned item.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) once opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have (subject to the terms above), and once the return is accepted, place a separate order for the new item. Please note we can't guarantee availability of your desired size, color, or item at the time of repurchase, as stock is limited and subject to change. Customers are responsible for return shipping costs.

Import duties and taxes

Customs duties, import taxes, and related fees are non-refundable and are the responsibility of the customer.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Refunds are issued in the currency and amount originally charged at checkout; we are not responsible for any difference caused by exchange rate fluctuations between the order date and the refund date. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@saltdollstore.com.