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Products and sizing
What size should I go for?
Each product page has its own size chart: tap Size chart next to the size options.
To see how a piece fits, look at Worn by further down the page to see the size and height of the people wearing it.
Still unsure? Write to us with your height and usual size, and we will help you choose.
I am between sizes. Which one should I choose?
It depends on the piece. Compare your measurements with the Size chart on the product page.
Pieces with adjustable details, such as straps or a tie waist, give you a little extra room. Still unsure? Write to us with your height and usual size, and we will help you choose.
Are your pieces made for petite frames?
Yes. Every Saltdoll piece is proportioned for petite frames: shoulders, rise, sleeves and hems are scaled down, not just shortened.
The piece I want is sold out. What can I do?
We make our pieces in small quantities, so sizes can sell out. Follow us on Instagram @saltdollstore to hear about restocks and new pieces first.
You can also write to us with the piece and size you are looking for.
What are your pieces made of?
We work mostly in natural fibres such as linen and cotton. You will find the exact composition in the Fabric and care tab on each product page.
Made to your length
Which pieces can be made to my length?
Pieces that come in several lengths show Choose your length on the product page. We hem them for you before they ship, at no extra cost.
How do I find my length?
Tap Find my length on the product page and type your height: we will suggest a length and select it for you.
For the closest fit, measure a similar piece you love and compare it with the size chart. Our Tailoring page shows how to measure.
How accurate is the hem?
We hem to your chosen length within ±1 cm.
If a piece comes out more than 1 cm off, send us a photo of the measurement. As long as it is unworn with the tags still on, we will exchange it for free or refund it minus the shipping fee.
Order and payment
Can I cancel or change my order?
Yes, at no charge, any time before it has been processed for shipment. Email us with your order number as soon as you can.
Which currency will I pay in?
You can choose the currency prices are shown in at the top of the page. At checkout, every order is charged in Korean won (KRW).
If you pay with a card in another currency, your bank converts the amount at its own exchange rate, so the final charge on your statement may differ slightly from the price you saw.
Can I return a tailored pair?
Tailored pairs are final sale. If we hem to the wrong length, we will exchange it for free.
Delivery
When will my order ship?
Ready-to-ship pieces leave within 2 weeks. Pieces made to your length ship in 2 to 3 weeks.
Once your order has shipped, you will receive a tracking number by email.
Where do you ship, and how long does it take?
We ship to South Korea, the United States, Singapore and Australia.
Korea shipping : ship within 1-3 days with extra days for tailoring
International shipping: orders take 5 to 15 business days with standard shipping, or 1 to 4 with express. (may take extra days for tailoring)
Will I pay customs duties?
No. Saltdoll covers customs duties and import taxes on international orders, so the price at checkout is the final price.
Returns, exchanges and refunds
Can I return my order?
Pieces in their standard size and length, shipped to South Korea or the United States, can be returned within 14 days of receipt. They must be unworn, with tags, in their original packaging.
Pieces made to your length are final sale. Orders shipped to other countries, including Singapore and Australia, are final sale.
How do I start a return?
Email contact@saltdollstore.com with your order number. We will send the return address and instructions for your location.
Please do not send anything back before your return is approved.
My order arrived damaged or wrong.
We are sorry. Contact us within 7 days of receipt with photos of the item, and of the packaging if it was damaged in transit.
We cover the return shipping and send a full refund or a replacement, wherever you are.
Still have a question?
How can I reach you?
Email contact@saltdollstore.com, message us on Instagram @saltdollstore, or use our contact form.
We usually reply within 1 business day, and we are always happy to help.
