Shipping policy
Processing Time
Orders are processed within [1–2] business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Destinations
We currently ship to South Korea and the United States only.
Domestic Shipping (South Korea)
Orders within South Korea are shipped via Korea Post (우체국). Delivery typically takes a few business days depending on your location.
Orders shipped to Jeju Island may take longer to arrive than mainland deliveries.
International Shipping (United States)
We offer two shipping options for orders to the United States:
- Standard Shipping: 7–10 business days
- Express Shipping: 3–5 business days
Taxes, Duties & Customs (International Orders)
Saltdoll covers all customs duties and import taxes for international orders. The price you pay at checkout is the final price — no additional charges will be collected upon delivery.
We are legally required to declare the full value of items and mark shipments as merchandise. We cannot declare orders as gifts or undervalue items.
Customs clearance may occasionally cause delivery delays beyond our estimated timeframes, though this will not result in any additional cost to the customer.
Order Changes & Cancellations
Shipping addresses can be updated before your order has shipped. Once an order has shipped, we are unable to change the delivery address or cancel the order.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Tracking allows you to follow your shipment in real time until delivery.
Lost or Delayed Packages
If your tracking shows no updates for [30] days after the last recorded movement, please contact us and we will arrange a free replacement or a full refund, provided the shipping address you provided was correct.
Delivery Issues
If a delivery cannot be completed due to reasons beyond Saltdoll's control — including but not limited to incorrect or incomplete shipping information, recipient absence, or failure to collect the package — the order may be returned to our logistics center.
In such cases, the customer will be responsible for the cost of reshipping. Reshipping costs will be communicated before a new delivery attempt is made.
Returns & Exchanges
For information regarding returns, exchanges, and refunds, please refer to our [Return and Refund Policy].
Contact Us
If you have any questions about this Shipping Policy or need assistance, please contact us at:
📧 contact@saltdollstore.com