US orders:
- Standard shipping: 7–10 business days
- Express shipping: 3–5 business days

Korea orders:
- 2-3business days

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.

We ship within Korea and internationally to the US. More countries coming soon!

Returns are currently only accepted for orders shipped to South Korea and the US. Orders shipped to other countries, including Singapore and Australia, are final sale and not eligible for return; defective, damaged, or incorrect items may still be exchanged.

We accept returns requested within 14 days of delivery for a full refund, provided items are unworn or unused, tagged, and in their original packaging with proof of purchase. For change-of-mind returns in South Korea and the US, you're responsible for the round-trip shipping cost. We cover return shipping for defective, damaged, or incorrect items shipped to South Korea and the US. Contact contact@saltdollstore.com before sending anything back, some items, sale items, and gift cards are non-returnable. Read the full policy.

Exchanges are typically granted for defective or damaged items, and we cover the shipping cost in these cases, regardless of destination country.

For size or color changes, the fastest process is to initiate a return, then place a new order for the item you want; you're responsible for the round-trip shipping cost.

Exchanges for size or color changes are currently only available for orders shipped to South Korea and the US.

You may request to cancel or modify your order at no charge before it has been processed for shipment. Once processing or shipping has begun, cancellation is no longer available and you'll need to follow the return process. Contact contact@saltdollstore.com as soon as possible with your order number.

To request a return or exchange, log in to your customer account and find the order you'd like to return. From there, you can submit a return request directly. Once we receive your request, we'll review it and get back to you within 1–3 business days with next steps, including return shipping instructions.

Please note:
- Returns must be requested within 14 days of delivery
- Items must be unworn, unwashed, and in original condition
- Sale items are not eligible for return or exchange
- For exchanges (e.g. a different size or color), return your original item and place a new order for the item you'd like

If you have any questions, feel free to contact us at contact@saltdollstore.com.

We currently only accept PayPal, but more payment options will be available soon, within this month.

If you would like to order in the meantime, DM us @saltdollstore or send us an email. We'll send you the order template.

You can reach us through:
- Email: contact@saltdollstore.com
- Instagram: @saltdollstore